All PawCare sitters undergo thorough background checks, reference verification, and complete training in pet first aid and animal behaviour. We also provide GPS-tracked visit logs, real-time photo updates, and have emergency protocols in place with partner veterinary clinics across Pune. Your home keys are securely stored and coded for complete privacy.

We primarily serve FC Road and surrounding neighbourhoods including Shivajinagar, Deccan Gymkhana, Aundh, Baner, Kothrud, Viman Nagar, and Koregaon Park. If you're located outside these areas, please contact us — we may still be able to accommodate your request depending on sitter availability.

Booking is easy! Simply contact us via WhatsApp, phone call, or the contact form on this website. We'll schedule a free meet-and-greet with your assigned sitter. Cancellations made more than 48 hours before the scheduled visit are fully refundable. Cancellations within 24-48 hours receive a 50% refund, and within 24 hours are charged in full.

Before your first service, we'll schedule a meet-and-greet to gather details about your pet's routine, dietary needs, medications, behavioural preferences, vet contact information, and any specific instructions. This helps us provide personalized care that matches your pet's unique personality and requirements.

Yes, absolutely. Every PawCare sitter completes certification in pet first aid and CPR. We also maintain relationships with 24-hour emergency veterinary hospitals in Pune for immediate response if needed. In case of any emergency, we contact you immediately and transport your pet to your preferred vet or the nearest emergency facility.

Absolutely! We provide detailed updates after every visit including photos, videos, notes about your pet's eating, bathroom habits, mood, and activities. You can choose the frequency of updates — whether you want real-time WhatsApp notifications, a daily summary, or a combination of both. We believe communication is key to trust.